VM BB TV Landline. If the box is square it’s not an Ethernet LAN outlet it’s a UK phone socket. Thank you for the tel no. No wall socket, cannot find anyone to contact!!!!! Help!!!!! - 5180187. Re: No Virgin Media wall socket on 19-10-2022 08:24 Hey Juanr, thank you for reaching out and a warm welcome to the community I am sorry to see you haven't got a wall socket install. We would like to show you a description here but the site won’t allow us. Forum TeamThe box and cables may have been removed by the previous occupiers. If you have a plastic omnibox outside on the wall (where the VM cable comes in from the street) see if you can trace any wires from that into your home. Removed before I moved in. The cable fits in the socket shown in the image attached. Reply. Please help - 5208212. Hi there @harpreetsingh21. But looking like you don't have an aerial in the flat if there are no other cables or wall plates anywhere in the flat. Aug 8, 2019. I have already arranged for my broadband to me switched to the new property as vm said its already present in the house but have no wall socket except a very old telecoms. As you can see in the photos, the phone point is far. But there are 2 wires leading which can be plugged in the hub. Mark as New;The cables from the external box lead to a Bt open reach socket and a blank socket. The NTL cable termination box is outside. But I have no Virgin Media Wall socket in my house. These enter my house via an air brick/vent very close to. The answer is yes. NTL to Virgin Media was just a name change due to the aquisition on Virgin Mobile. I don't work for Virgin Media. 32K. I was never asked if I had a wall box. Once the landline cable has been attached to the adapter, you’ll need to plug this into the first grey on your hub (also known as RJ11). No virgin media wall socket. Ordered VM broadband and was recommended by the website to select the self quick install option. Because I just newly moving to this house, and I just got the VM Quickstart kit with a coaxial cable. 24 Inc Vat. 150 from a VM landline or 03454541111. . First, screw the white cable with the blue tab in the Hub, and then plug in either end of the yellow Ethernet cable. When I searched for my postcode online it showed that there's VM in the house, but I can't seem to find an MV wall socket. The unaffiliated community for Virgin Media subscribers to discuss broadband, TV, phone and mobile services. He will drill through into the lounge and connect an internal access point to the brown box on the exterior of the building. Hi, I just moved to a new house and got my virgin media kit today. Hello everyone, I'm trying to setup my Virgin media hub right now and according to the guide, I need to plug my hub into the wall socket. My mobile network signal crashed for a few days, an so I reconnected my telephone to the BT wall socket, but there's no signal/connection, and my phone display says "Please check line cord". Hi, I ordered a QuickStart from virgin media but realised I have no wall socket. We have a virgin media wall socket with an ethernet port in the wall but no round cable. Tried to connect it but unfortunately there is no wall socket at all in property. I’ve received my quick set up package for new broadband but I don’t have a virgin media socket, I only have a standard internet one. If no luck call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. Thank you for your post and welcome to the community. Turn on your TV and get connected. Virgin Mobile. Occasionally only a very short stub of wire is left behind often hidden within a blanked-off fitting. Options. -a. Solved: We have the quickstart pack but sadly cannot get broadband set up and working. There must have been a previous installation or you would not have been offered a self install. Up to 3 WiFi Pods if needed. What do we do? - 5352510. Hi, We have been sent our dongle for the landline but get neither a tone through our old wall box or through the new dongle. Thanks for your post on our Community Forums @Best336, and a very warm welcome to our Community Forums!wrote: Hi there, I just received my quickstart pack today, however it is unsuccessful to install nor set up the broadband. Stay safe online. He was going door to door. I’ve got an old virgin wall socket and my new broadband kit has arrived for self-install. Placed an order and the lady said we were eligible for quick start self installation. It’s backed up by our signal-boosting mesh WiFi Pods (if needed) and Intelligent WiFi service – at no extra cost with Gig1 Fibre Broadband and our Volt packages. No Wall Socket for Internet and TV in QuickStart, set up and connections 9 hours ago Virgin media question. log into hub3 - 192. Kit arrived today…no wall box so unable to install. 13. The cable could be hidden within, or behind, furniture. I was under the impression that because virgin checked we could get it in our flat we would have the plug already but it appears not - how do we get a wall socket for broadband and how do I speak to a human instead of going through multiple security checks online and on phone to not be able to get an answer!!!I've received my hub but don't have a wall socket. . Plug the cables into the Hub. How can I book a technician in QuickStart, set up and connections 10 hours ago; Need wall socket in QuickStart, set up and connections 22 hours ago; not consulted on terminal box location and cable path in QuickStart, set up and connections yesterdayHi @Prgaraujo, thanks for your post, and welcome to the Forums and Virgin Media! I'm glad to hear you've got things up and running. Don’t plug the power cable into a plug socket yet. These enter my house via an air brick/vent very close to. Options. Assuming the cable from this box hasn't been cut yes, you can get VM Broadband, however it isn't full fibre, it's called HFC where it's part fibre and part coax cable, hence the screw connector on the wall box: You can unscrew the two screws, remove the panel, and check if there is still a cable running into the wall. I'm at the stage where I need to plug the isolator cable into the Virgin Media wall socket, however, I do not have any of the specified wall sockets available apart from the BT socket. 2. There's an openreach BT white box in the wall and there's 2 black cables next to it coming from outside next. Please help. There are 10 types of people: those. The fact that it has QuickStart means that the house is ready to use Virgin Media and has the wall socket, but I noticed that we do not have a wall socket. Phone. When i was connecting the isolater cable to the wall socket, i realised that when the walls were painted, some paint got onto the threaded piece of the wall socket connector. Hi, Same problem here. To reboot the Virgin Media broadband Hub (also known as WiFi Hub or router) check the power supply is firmly connected to the wall socket and turn the power switch off and on again. Tuning in Options. Account - Cable. Telewest Cable Wall Sockets. We have tried plugging it into the only box we found it would fit but no luck. I take that means there is not a Virgin Media wall socket or coax cable so it becomes a new install from the street. Tudor. If no luck call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. There is a cable coming from outside into my front room which has the same attachment as the plugs that fit into the hub but can't find an. Subscribe to RSS Feed; Mark Topic as New; Mark Topic as Read;. Look outside for a brown or grey VM box on the wall and trace the cable to the inside. No Virgin Media Wall Socket on 13-04-2022 14:08. Account - Mobile. . Sometimes there is no wall box, just a trailing cable. Connect the Hub’s power cable with the blue tab. If no luck, call the pre-installation and delivery team on 0800 052 1734 explain the problem and request a tech visit to install a socket. 168. We would like to show you a description here but the site won’t allow us. Do I need Virgin to move the socket, or can I, or an electrician do it? So, I want to reposition my TV and set-top box, and don't want to run an extension cable. Account - Cable. . 2022 Today I been to the new flat to check and make sure I have vm soket or something but I couldn't find any wall somet from Vm . . on 28-10-2022 17:29. Sadly a lot of sockets get removed from properties, which VM have no knowledge of. Account - Cable. Call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. The cable could be hidden within, or behind, furniture. 84K; Tudor. on 30-12-2022 13:33. (My photo is too big for - 5104888. Rather than pay VM the £25 for a phone extension socket, you could put that money towards some modern cordless phones. I presume. All forum topics; Previous topic; Next topic; 14 REPLIES 14. Sometimes there is no wall box, just a trailing cable. No, the ethernet cable is for a wired device if you have one. Hi , Thank you for your post and welcome to our community forums. There are 10 types of people: those who understand binary and those who don't and F people out of 10 who do not understand hexadecimal c1a2a285948293859940d9a49385a2. - 5156068. Back a step. We have ethernet wall sockets in most of rooms in our house, and they worked great with other companies broadband. You’ll know it’s ready when the white power light at the front of the Hub is on. Explain that you need the ONU PSU for a FTTP/RFoG area - if an engineer is offered to bring / fit it accept that - there have been serious delays in getting them dispatched by post. There is no way I can insert the isolator cable into the socket (there just is an empty space when I push the red-banded end of the isolator cable into the bottom of the wall socket). 4 weeks ago. NO WALL SOCKET mollyhedges. screw the master socket back to the wall. Hi, I’ve recently moved into a flat, befor ordering I checked if virgin media was already installed there ( it is, there is a virgin media box outside the property ), a lady from virgin media also came to the flat the day I moved in to collect the previous tenants hub, I ordered via live chat and they recommended the self set up so, I got the quick set up broadband package for my flat. This includes: The Stream box. on 03-08-2020 18:05. 1 if in modem mode] - DON'T SIGN IN, click - click router status [centre of screen] - and post the downstream and upstream figures - to see those press on the grey buttons/boxes labelled - upstream - downstream. You need a small spanner to remove this, then push the provided connector over the exposed end. Please help. 194. The cables from the external box lead to a Bt open reach socket and a blank socket. Hi there. Failing that phone the Pre-installation and delivery team on 0800 052 1734 explain the situation. See where this Helpful Answer was postedThanks for your reply. The RJ11 sockets will be redundant. When you place your order, we'll let you know. It's probably virgin broadband to the house , you would need to call virgin , confirm that there is an existing line to the house, get a broadband contract , receive virgin router and follow the included setup guide . Virgin Media Wall Socket. The top “capped” one is marked FM & has been disused since cable went digital. We would like to show you a description here but the site won’t allow us. New to the UK and just moved into our first home here. Jack14102. on a domestic hub you look at the values thus. We would like to show you a description here but the site won’t allow us. I was told when purchasing the broadband package that fibre was available here and already in use, so am wondering if I'm missing something. The cable going in will be a double. Hi @bingoman000. There are 10 types of people: those who understand binary and those who don't and F people out of 10 who do not understand hexadecimal. I am going to send you a private message. . Sounds like you will need a technician, as the cable may be disconnected in the street cabinet. I was told when purchasing the broadband package that fibre was available here and already in use, so am wondering if I'm missing something. Ashleigh_C. I'm a Very Insightful Person, I'm here to. Virgin Media; My Virgin Media; Shop; Help;. My VM Router is is my office adjacent to hall. Security matters. --. . Home Phone. All the wall sockets I can see are for BT. There are multiple different branded wall boxes inside our flat but none seem to be properly connected. So you can either unscrew this one & push on the connector provided in the Quick Start pack. Chatter and natter. Rang the helpline today - was told it could be linked to the upcoming change to phone over fibre (although we’ve not had a notification), however the sockets should be working. The wireless option only applies for everything that is internet-based, which is all your minibox recording and online/OnDemand services. If no luck, call the pre-installation and delivery team on 0800 052 1734 explain the problem and request a tech visit to install a socket. PSTN stands for public switched telephone network – it's the copper phone network that delivers analogue landline phone services. If you have a cable/plug trailing from the wall, you may need a coupler adapter to join two plugs together. Give virgin a call and arrange an engineer visit. Hi, I ordered a broadband only package and was told my address was applicable for a self install kit. Call the pre-installation and delivery team on 0800 052 1734, explain the problems you have had and request a tech visit to fit a proper wall box for you and check out the VM wiring and signal in your home. ago Sometimes you will get a random cable sticking out of a wall with no isolator. Cihank617. SpeedI will be installing Virgin Broadband, TV & home phone soon but just wanted to check if it matters that I have two Virgin wall sockets in different rooms from a previous owner. However, I do not have any of the specified wall sockets available. wi-fi. 0 Kudos. No vm wall socket. The box does however have a hole in the bottom, through which i could see some. Package arrive today and realized I don't have a VM wall socket to plug the round cable into. Although I mentioned that there is no socket at home on live chat, Virgin Media sent me a cable kit between wall socket and hub. Without the landlord's written consent you must not order a service that results in Virgin Media digging the drive / paths / gardens and drilling through walls at the property. wall socket. Hi I am trying to set up my broadband but my wall socket doesn't have anywhere to plug the white cable in help please There is no way of - 4853911I'm at the stage where I need to plug the isolator cable into the Virgin Media wall socket. The cable already comes in through a chiselled out hole so will probably put in a socket box with your suggested brush faceplate. I ordered self-install kit just to find out there is no Virgin socket in my new property. For into also image of the. Getting Connected with Virgin Media is easy when you have a wall socket. Tuning in. Call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. on 17-03-2023 15:45. Please don’t plug the adapter into the yellow ports, these are only for ethernet (RJ45) connections. which will give you a general idea of VM fixtures and fittings. com email address to different Virgin account. At least 30Mbps download speeds in every room or £100 one-off credit. Push fit the VM-supplied lead onto the socket. Connect the cable adaptor to the black banded end of the 3m isolator cable. Browse Virgin Media Virgin Media Community. Next, connect the power cable. Browse Virgin Media Virgin Media Community. by harpreetsingh21 •. Two virgin media wall sockets, only one required in QuickStart,. Have you checked to make sure there is no other kind of connection? Sometimes there is no wall box, just a trailing cable. So, a 50 minute broadband, TV and phone. Call the Pre-installation and delivery team on 0800 052 1734 for help completing the Hub installation. Forum; Apps. Re: My house wall socket that cannot fit to VM hub. Hi we have just moved in to our new home so I got the Virgin Media hub but we have no wall socket whatsoever and only few cables running in but I have tried all of them they are not working. Mark as New; Bookmark this message; I'm at the stage where I need to plug the isolator cable into the Virgin Media wall socket. In response to Jonny-M. See full list on itblogpros. Manage Your Account. Security. Hi Graham. Step 4. Hi, I’m moving into a new property and was told the property was eligible for quick start as it has the sockets installed. We would like to show you a description here but the site won’t allow us. #2. It has two outputs on the left of the wall box. You have at least tested the ringing capacitor issue in the diagnostic process. Sometimes there is no wall box, just a trailing cable. Options. Except from that I can only. I've recently moved into a rental property and thought I was being prepared by setting up the Wi-Fi in advance. No virgin wall socket [MOD EDIT: Post split to create own thread] - 5345241. 03K; 1. We have tried plugging it into the only box we found it would fit but no luck. Have I helped? Click Mark as Helpful Answer or use Kudos to say thanks. I recently applied and received the delivery for a virgin package of tv broadband. However the wall socket doesn’t have the correct connection for the cable with the hub. If no luck call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. called the delivery team and they managed to book a technician for me. Dear Sir/Madam, With regrad to my newly contract with virgin media, unfortunately I could not find any wall socket at home. Phone. Browse Virgin Media Virgin Media Community. signed up and was given the option of self installation. No wall socket. The Openreach sockets do not work for Virgin Media. 5. Installation: Wall socket issue. I am so sorry to hear that you seem to be missing a wall socket in the home. I recently got Virgin broadband installed. If you had an Ethernet cable and/or a phone cable previously connected, plug those in too. I will only be using one wall socket, so the other socket will have no connections. Sometimes there is no wall box, just a trailing cable. 168. The wall socket I have within my home does not appear to be working. correctly to the Virgin Media wall socket, please follow these instructions to get set up. Image below of the Virgin Media PSU Plug that connects to the coax. There are two outputs from here (the two connectors that are close together on the white box). The other is marked TV, & this is used for TV & Broadband. Hi. Hi team . QuickStart, set up and connections. Or you may be quicker than average! You won’t be involved the whole time. It may be quicker to ring customer service 150 on a vm landline or ring 0345 454 1111 and admin may not pick this up until Monday and the longer you wait the qs man install dates will get booked up. Virgin Media; My Virgin Media;. Ethernet sockets suddenly stopped working (wifi working) in Networking and WiFi 3 hours ago; Address exists, but not listed in QuickStart, set up and connections 7 hours ago; no virgin media wall socket in QuickStart, set up and connections yesterday; Re: Move Virgin wall socket in QuickStart, set up and connections yesterdayI have broadband kit arriving on the 29th Dec, but no Virgin socket. log into hub3 - 192. Options. Take the end of the isolator cable with the black band and push it firmly onto the socket of your new Hub. Turn your Virgin Media Hub off and on again – Unplug your hub from the power supply. . The speeds and connectivity were misrepresented by Virgin Media and the WiFi was utterly dreadful. I noticed Hub5 has ethernet sockets, but game consoles and pcs are too far to connect to the Hub5 directly. Simply instruct the engineer who comes to install your equipment that you'd like an access point in your lounge. - 5201249Hello, @David_Bn, Where do I send the photos to? As already said, I'd like to have all the coaxial out and have only the Wall Socket in order to have the internet, the TV and the phone set in such a way that we had no wires scattered in the room. Stream from Virgin Media. No virgin wall socket in QuickStart, set up and connections Tuesday; No wall socket with QuickStart in QuickStart,. 1 [or 192. 3 Kudos Reply. . on 06-03-2023 09:36. on 17-12-2022 10:39. 19 minutes ago. This is to prevent dangerous voltages in your home due to different earth potentials between the headend and your home. I also have this other dual cable going to the Smart Hub. For more information please visit:the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. No virgin media wall socket. My Virgin Media App. Other companies had wall sockets with broadband and ethernet, but Virgin media has only broadband one. Get the Hub ready by connecting the wires. 0 Kudos Reply. on 18-05-2022 19:55. Account - Cable. I assumed the kit plugged into the phone socket like my other broadband provider (Sky). Hello, The thick white cable goes to the round socket in the other picture i posted at one end and the other is not plugged into anything - 4353656. The problem is the Hub is in my Study and the - 4964746. I've tried all the things anyone will suggest about different phone, checking it's plugged in etc. Call the Pre-installation and delivery team on 0800 052 1734 for help completing the Hub installation. The cable in the second picture is the one you need to connect too. Call the Pre-installation and delivery team on 0800 052 1734 and explain what needs to be done. Virgin Mobile. Turn on and start the hub. @robbo321 wrote:. Ashleigh_C. Indeed, I just took further photos which may help illustrating. My Virgin Media App. You can also check for a loose cable as not all properties have a socket. There should be an omnibox, often brown or gray, on the outside of the premises, try tracing the cable/s from it. Excludes broadband faults and broadband network outages. Either screw the other end of the white cable directly into the hub, or unscrew the white cable from the wall box & replace with the cable from the quick start kit. Browse Virgin Media Virgin Media Community. If you can't see anything obvious go. If you want a proper wall box fitting you would need to call the pre-installation and delivery team on 0800 052 1734 explain the problem and request a tech visit to install a socket. I'm at the stage where I need to plug the -. Trace the short stub of cable going through the wall and see if it goes outside to the plastic omnibox where the VM cable comes in from the street. Can you help me please. I will need an engineer out as there is no longer a wall socket as it’s been removed by the previous owner. Provides a range of audio and video signal connections. Mark as New; Bookmark this message; Subscribe to this message. Sometimes there is no wall box, just a trailing cable. Plug into the Hub. Some properties do not have a wall socket, only a cable. Getting Connected with Virgin Media is easy when you have a wall socket. But i cant seem to find anywhere to book/contact and get someone to come fix thisWire doesn’t fit in to Virgin Media Wall Socket in QuickStart, set up and connections 54 minutes ago; ordered new broadband, cable too short in QuickStart, set up and connections 21 hours ago; Wrong wall socket in Networking and WiFi yesterday; Hub 3 set up in QuickStart, set up and connections yesterdayQuickStart, set up and connections. virgin media internal wall box. Stay. ThanksHello there. Connect the Hub’s new power cable with the blue label to the back of the Hub, and plug the other end into a wall socket. Hi there @vmcusto1, welcome to our forum and thanks for your post. Update your personal details, view recent bills, make payments and so much more – 24 hours a day, 7 days a week! Welcome to Virgin Media SSID) ORD 161346 Virgin Media D4A Self Install Guide_VMHUB_p_0803. Tudor. on a domestic hub you look at the values thus. Trouble shooter. I'm currently renovating my living room, including the electrics. I’ve already cancelled my old BT service and now advised that earliest date for an engineer to come is 26th Jan. Router Plugin Port. No VM wall socket !!!!! in QuickStart, set up and connections yesterday; No cable installed after ordering self install package in QuickStart, set up and connections Sunday; HDU-200 cable from wall? in QuickStart, set up and connections Sunday; Virgin Media want to replace cable to house in QuickStart, set up and connections SundayThe total REN (ringer equivalence number) of devices you can connect to TEL1 on the VM hub is 3. Follow these steps to install your virgin Media Broadband, TV and Phone service. No Virgin Media wall socket on 16-10-2022 18:45. Any telephone wall sockets you have in the home will stop working post-switchover unless you ask VM to link the sockets to the hub's phone connection as part of the switchover process. I was trying to book an engineer but I didn’t get anywhere. Although we've had the dongle for a few weeks now we haven't been told to switch so the change may not have been made. Hoping someone can help me with a pre-installation question. If your not a virgin media customer then nothing. My Virgin Media App. Stream from Virgin Media. Raised Rounded Profile. You can also add WiFi Max to our. Virgin Media; My Virgin Media; Shop;. Thank you. Options. Phone sockets on the wall won't work for new customers unless they have been linked to the hub's phone connection. You should call 150 from a Virgin landline or mobile, or 0345 454 1111, option 2 (Faults)The cable can be a loose wire as well as a socket, external cables may give a clue as to the location. Virgin Mobile. Thanks for your post and a big welcome to the Community. I would love to help you get your service installed. ThanksRe: No virgin media wall socket. 1 if in modem mode] - DON'T SIGN IN, click - click router status [centre of screen] - and post the downstream and upstream figures - to see those press on the grey buttons/boxes labelled - upstream - downstream. Options. . It’s telling me to plug in the white cable to a wall socket but I don’t think I have one which will work. TV & FM Radio Sockets. Neighbours have Virgin Media Broadband, but my house is the only one on the street not connected in Networking and WiFi 2 hours ago Access denied on router in Networking and WiFi 3 hours ago Virgin Media not available at my address according to your website, but my neighbours have it in QuickStart, set up and connections 7 hours agoRe: No wall socket. 0. New Install Assistance. Also tried the Ethernet, not. We took our VM HUB with us from our previous home and when I started connecting all cables I found out that there's no VM wall socket. No TV. If no luck, call the pre-installation and delivery team on 0800 052 1734 explain the problem and request a tech visit to install a socket. I just found a box in the closet which has a cable indicated as CABELCON 4. Hi, I have the same problem with there being no Virgin Media wall socket in the house that I have moved to on 15 July. HI, I guess this is the most googled problem for All New Virgin Media subscribers who opted for the Self-Installation Kit, so am thinking it should be included in the form for anyone who wants to get connected to Virgin Media Broadband ONLY deal. Account - Mobile. Internet connectivity is one of the most. If you are in a standalone property (not communal flats/apartments) there should be a brown or grey box on the front wall. The plan is for it to be switched off at the end of 2025 and for all landline services to be offered digitally. Manage Your Account. Booking an engineer is easy with Virgin Media. There should be an omnibox, often brown or gray, on the outside of the premises, try tracing the cable/s from it. A Virgin Media wall socket typically has more connections and capabilities than a regular telephone socket. I, like others above, have a socket that looks like a BT phone socket, only with a Virgin Media logo. Hi! We have ordered virgin media and got the option for self set up but we don’t have a virgin media wall socket! Any advice would be - 4828566 HI, I guess this is the most googled problem for All New Virgin Media subscribers who opted for the Self-Installation Kit, so am thinking it should be included in the form for anyone who wants to get connected to Virgin Media Broadband ONLY deal. But I have an issue on the NTL box in the living room (which I want to put it there in the first place), there are no isolator plugged out.